| A doctor friend of mine runs a well-known
diagnostic centre. The sales executive (SE) of a medical
publication (we'll call it MV) came to meet him a few
weeks ago. MV is a tabloid, produced by a large
publication house and is circulated among doctors,
hospital administrators and medical companies. It is
available on subscription, but is also distributed free
to a large number of readers. It publishes news items
pertaining to the healthcare industry, mainly related to
new products, hospitals and some socio-economic issues.
It is supported by a large number of advertisements. This is a
transcript of that meeting.
SE:
"Hello doctor."
D: "Hello."
SE: "I am from MV, published by............ Have you
heard of it?"
D: "Yes. I somehow get it regularly, even though I
don't ever remember subscribing."
SE: "We send it at no cost to many doctors. What do
you think of it?"
D: "It usually takes me about 5 minutes to read
through the magazine. Once in a while I find something
useful."
SE: "What kind of information do you find
useful?"
D: "Stuff like.....Apollo Hospital has put up a
gamma knife, Siemens has introduced a new monitoring
system, etc. Mainly news items. How may I help you?"
SE: "We are doing a special feature on diagnostic
centres in Mumbai and we would like to do a write-up
about you and your centre. We recently did a similar
feature for centres in Hyderabad." He hands over a
copy of a recent issue, which has articles on various
diagnostic centres in Hyderabad. D takes the issue and
realizes he has already seen it before and returns it.
D: "Thanks, but I have already gone through it some
weeks back. How did you hear of us?"
SE: "When we asked around, many people gave us your
name. You are very well known and highly regarded among
other doctors."
D felt flattered.
D: "Thank you."
SE: "We will be doing a two to three column
write-up. Do you have material regarding your centre
ready?"
D: "We are on the net. You can take relevant
material from our site. We also have patient information
brochures which will help you understand the work we
do."
SE: "I'll take them on the way out. What size
advertisement would you like to give?"
D: "Advertisement?"
SE: "We offer full page, half page and quarter page
ads and since this will be a special feature we will give
you special discounts."
D: "But why would I want to advertise?"
SE: "It works out to be a very good deal."
D: "How much do your ads cost?"
SE names some horrendous five-figure amounts.
D: "I am not sure I want to advertise. Is there any
other kind of information that you need for the
write-up?"
SE: "You don't have to advertise in the same issue
as the write-up. You can advertise in the next issue or
the earlier one - this will give you a
double-exposure."
Something finally clicks in D's head.
D: "Suppose we don't advertise, will you still write
about us?"
SE: "Please don't worry about the advertisement
costs. We can work out a very beneficial deal."
D: "But what if I don't want to advertise."
SE: "An advertisement will help you a lot. We have a
circulation of about 17,000, which includes doctors,
health administrators and medical company personnel. It
will increase your exposure to these people and also help
you in your practice.
D: "I don't think so. It doesn't work that way. Let
me ask you once again. Is the write-up linked directly to
our agreeing to advertise?"
SE: "Let me show you something." SE removes two
past issues and shows D advertisements and write-ups of
other diagnostic centres in Mumbai. "Many other
centres have advertised in the past."
D (with a big sigh): "I will ask you one last time
so please give me a straight answer. Will you do the
write-up if I don't advertise?"
SE: Well...actually, no. You need to take out an ad along
with the write-up."
D: "One more question. Does it mean that everyone
you've written about earlier has had to buy ad space
too?"
SE: "Uh....huh."
D: "I would have assumed that the reason MV wants to
write about us, is because we are good and worth writing
about. If the only criterion you have for selecting
centres for write-ups is their ability to advertise, then
I am not so sure I am interested. You can give us a
write-up if you feel it will add value to your issue, but
otherwise please forget about us. We are not going to pay
for a write-up."
SE: "I'll have to ask my editor".
D: "You do that. Thank you for your visit."
Needless
to say, SE and MV never contacted D again.
I have
been told by other doctors, that these kinds of
situations are universal phenomena, not just restricted
to Mumbai or India.
Everyone
says that the "healthcare industry" (I wonder
when the word "medicine" got subverted) is
going through a major transition. Isn't that obvious?
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